Store Twenty One and the Store Twenty One website is owned and operated by Grabal Alok (UK) Limited which is registered with the UK Information Commissioner as a Data Controller ( registration number: Z9501787). Our registered office is at Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AH.
References in this privacy notice to “Store Twenty One”, “we”, “our” or “us” are references to Grabal Alok (UK) Limited.
Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use.
Information we may collect about you
When you enter a competition, prize draw or sign up to a newsletter we will ask you for your contact details. We may also ask you for you age to verify your eligibility to enter.
Where you participate in a customer survey we may collect additional information about you. The way in which the information you provide about yourself will used will be explained on that form.
If you post a comment on our website or contact customer services through our website the information you provide will be recorded and stored.
From time to time we may supplement the personal information collected from you with information from publicly available sources, such as information to validate your address. This helps us maintain the accuracy of your personal information, improve our service offerings, and assist us in locating our stores.
What do we use your information for?
Contests, Sweepstakes and Other Promotions (“Promotion(s)”)
We may conduct Promotions. If you choose to participate, we may ask you to provide your name, address, phone number, date of birth, gender, email address and other information, including shopping preferences. We will use this information for the purpose of conducting our Promotions, to send you our newsletter, and as otherwise agreed by you. Specific terms and conditions for Promotions may be posted on the Website, provided in our Stores or in the Promotion materials themselves. It is your responsibility to ensure that you are familiar with any applicable terms and conditions prior to participating in such Promotions.
When we collect information from you we will give you the option to opt out of receiving marketing information from us.
When you provide us with information you will also have the opportunity to subscribe to receive various forms of marketing from us, our affiliates and other suppliers. For instance you may wish to receive our newsletter. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to you. We may, from time to time, send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal data to these third party companies.
You can opt-out of receiving promotional or marketing information at any time by emailing us at email@example.com quoting your full name, address and postcode.
Other uses of information
In addition, we may use the personal information you provide for our internal purposes, for example, for Website administration, analysis, reporting and compliance purposes. We may use your information to improve merchandise selections and enhance customer service, or invite you to participate in customer research.
If you are under 16 years of age, you may browse the Website. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Website is not designed for minors and we do not knowingly collect personal information from any person under 16 years of age. All our Promotions have a minimum age of 16.
Other information we collect
In general, you can visit the Website without telling us who you are or submitting personal information. However, certain information is automatically collected, including the IP (internet protocol) addresses of all visitors to the Website and other related user information such as page requests, browser type, operating system and average time spent on the Website. We use this information to help us understand the Website activity, and to monitor and improve the Website.
We monitor customer traffic on an aggregate basis using cookies and code, which is embedded, in the site. This provides statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors screen settings and other general information. Store Twenty One uses this information to help improve the site and services to its users.
Information we share
We do not sell or otherwise disclose personal information about our customers or website visitors, except as described in this Privacy Notice or as otherwise agreed with you.
We may disclose your personal information:
1. to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985;
2. if Grabal Alok Limited or substantially all of its assets are acquired by a third party in which case personal data held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
3. to protect our customers and Storetwentyone.co.uk from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction; one of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme
4. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or,
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
Protecting your personal information>
We follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall.
We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.
All payment information is handled using encrypted AES technology and PCI1 compliant.
No credit or debit card details are stored once your order has been processed. This is why you can save your delivery address but need to enter your card details for every transaction. Unless you have opted to save your card details.
We recommend that you always close down your internet browser when you have finished shopping online especially if you use a shared PC. This will delete temporary cookies from any sites that you may have visited.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.
Opt out and access
You can also opt out of receiving promotional e-mail and/or postal mail from us, by:
• Emailing us at firstname.lastname@example.org;
• Writing to us at Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AH.
Please allow at least five (5) working days for communications to cease and for your details to be removed from our mailing lists.
You are entitled to access information we hold about you. Your right of access can be exercised by writing to us in accordance with the Data protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.