Ethical Policy

People & Culture

The welfare of our people, customers, and our relationship with our suppliers & their teams are of upmost importance to us here at Store Twenty One.

Disability

Our commitment to our customers who shop on-line

At Store Twenty One we are working hard to provide our customers with a website that is as accessible for everybody. We are constantly checking, updating and improving our website to ensure that it meets the demands of the Disability Discrimination Act and the W3C Web Content Accessibility Guidelines in relation to navigation, reading text and colour schemes.

Our commitment to our customers who shop in-store

The majority of our stores are fully accessible for all customers including those with disabilities. Where our older stores could not be adapted to suit all customers, the staff at Store Twenty One are trained to provide disabled customers with personal assistance, where the store prevents a disabled customer having full access.

Equal Opportunities

We are proud to be an equal opportunities employer and we are committed to ensuring that no employee or applicant is treated less favourably on the grounds of race, religion, age, gender, ethnic origin, disability or sexual orientation.

Labour & Human Rights

At Store Twenty One we believe in the importance of responsible sourcing and the promotion of fair and safe working conditions within our supply chain and we have introduced various policies and practices to ensure our products in-store and on-line reflect Store Twenty Ones beliefs.

The Store Twenty One Ethical Sourcing Policy (‘ESP’)

Our buyers continually search for new and exciting products from many parts of the world, and have, over the years, developed collaborative, long-term relationships with many suppliers. We recognise within our Ethical Sourcing Policy how complex the supply chain, diversity of product lines and people that produce them are. Our approach is therefore realistic, objective, and geared towards continual improvement.

Here at Store Twenty One our intention is to promote high ethical standards within the supply chain without imposing unachievable conditions, which may be counterproductive to the workers and supplier’s interests or which may encourage dishonesty. Instead the aim is to understand the diversity of the supply chain, embrace local cultures, and through the trading relationships with the suppliers, support livelihoods.

We are committed to ensuring our suppliers look at ways of improving the working standards and environment of their workers. As we are not the direct employer of workers within the supply chain, we appreciate that achieving objectives will not be a simple task. We are committed to overcoming these constraints through communicating with our partners and developing a process of continuous improvement.

We want to assure our customers that where a supplier is unable or unwilling to make the proposed changes to the health and wellbeing of its workforce, Store Twenty One will cease working with that supplier without hesitation.

Our Ethical Sourcing Policy is communicated to all of our employees involved in the procurement of products. We ensure a collective and active role in influencing good practices, in addition to encouraging open and honest dialog across our network of partners and suppliers.

As a team we are realistic, we recognise that global influences on employment conditions and human rights are continually evolving and we can’t change everything overnight. In order to keep up-to-date with these changes and developments, we can confidently assure our customers that all manufacturing bases, factories and suppliers are subject to random factory compliance monitoring, and our policies are frequently and stringently reviewed.

Thank you,

Store Twenty One Team.