People & Culture
The welfare of our people, customers, and our relationship with our suppliers & their teams are of upmost importance to us here at Store Twenty One.
Our commitment to our customers who shop on-line
At Store Twenty One we are working hard to provide our customers with a website that is as accessible for everybody. We are constantly checking, updating and improving our website to ensure that it meets the demands of the Disability Discrimination Act and the W3C Web Content Accessibility Guidelines in relation to navigation, reading text and colour schemes.
Our commitment to our customers who shop in-store
The majority of our stores are fully accessible for all customers including those with disabilities. Where our older stores could not be adapted to suit all customers, the staff at Store Twenty One are trained to provide disabled customers with personal assistance, where the store prevents a disabled customer having full access.
We are proud to be an equal opportunities employer and we are committed to ensuring that no employee or applicant is treated less favourably on the grounds of race, religion, age, gender, ethnic origin, disability or sexual orientation.
Labour & Human Rights
At Store Twenty One we believe in the importance of responsible sourcing and the promotion of fair and safe working conditions within our supply chain and we have introduced various policies and practices to ensure our products in-store and on-line reflect Store Twenty Ones beliefs.
The Store Twenty One Ethical Sourcing Policy (‘ESP’)
Our buyers continually search for new and exciting products from many parts of the world, and have, over the years, developed collaborative, long-term relationships with many suppliers. We recognise within our Ethical Sourcing Policy how complex the supply chain, diversity of product lines and people that produce them are. Our approach is therefore realistic, objective, and geared towards continual improvement.
Here at Store Twenty One our intention is to promote high ethical standards within the supply chain without imposing unachievable conditions, which may be counterproductive to the workers and supplier’s interests or which may encourage dishonesty. Instead the aim is to understand the diversity of the supply chain, embrace local cultures, and through the trading relationships with the suppliers, support livelihoods.
We are committed to ensuring our suppliers look at ways of improving the working standards and environment of their workers. As we are not the direct employer of workers within the supply chain, we appreciate that achieving objectives will not be a simple task. We are committed to overcoming these constraints through communicating with our partners and developing a process of continuous improvement. Our Ethical Sourcing Policy details more information on this.
We want to assure our customers that where a supplier is unable or unwilling to make the proposed changes to the health and wellbeing of its workforce, Store Twenty One will cease working with that supplier without hesitation.
Our Ethical Sourcing Policy is communicated to all of our employees involved in the procurement of products. We ensure a collective and active role in influencing good practices, in addition to encouraging open and honest dialog across our network of partners and suppliers.
As a team we are realistic, we recognise that global influences on employment conditions and human rights are continually evolving and we can’t change everything overnight. In order to keep up-to-date with these changes and developments, we can confidently assure our customers that all manufacturing bases, factories and suppliers are subject to random factory compliance monitoring, and our policies are frequently and stringently reviewed.
Anti-Slavery & Human Trafficking Statement
This statement is made in reference to Section 54, Part 6 of the Modern Slavery Act 2015 and sets out the steps that Store Twenty One takes to ensure that slavery and human trafficking is not taking place in our supply chain or in any part of our business.
Store Twenty One operates in over 100 retail stores across various locations throughout the United Kingdom. The products we sell are sourced from a broad range of national and international suppliers. Many of those international supplier relationships are sourced and managed by our dedicated teams based in China, Bangladesh and India.
Our Ethical Policy sets out our policy on Disability, Equal Opportunities, Labour and Human Rights and Ethical sourcing.
We work closely with our partners within the supply chain to improve the working standards and environment of their workers and we actively encourage them to adopt and enforce similar policies in their own operations. Together, we are developing a process of continuous improvement.
We undertake all reasonable and practical steps, including all manufacturing bases, factories and suppliers we work with who are subject to both scheduled and unscheduled inspections, independent audit and compliance monitoring to ensure that our standards are being implemented throughout the businesses of our suppliers and that local legislation and regulations are complied with.
We will assess any instances of non-compliance on a case-by-case basis and will ensure that the necessary action is tailored appropriately.
Our Ethical Policy is communicated and made accessible to all our employees and those involved in the procurement of products. We ensure a collective and active role in influencing good practices, in addition to encouraging open and honest dialog across our network of partners and suppliers.
We only trade with those who fully comply with our Ethical Policy or those who are taking verifiable steps towards such compliance. Where a supplier is unable or unwilling to make the proposed changes to the health and wellbeing of its workforce, we will cease working with them without hesitation.
This statement has been approved by our Board of Directors, who will review and update it as necessary on an annual basis.
Store Twenty One Team.